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KINU.JAPANESE BODY CARE
FAQ

Shipping policy

Last updated: August 6, 2026

Thank you for shopping with KINU. Below you'll find everything you need to know about how and when your order gets to you. If anything here doesn't answer your question, write to us at support.admin@usekinu.com — we read every message.

1. Where We Ship

KINU currently ships within the United States only, including all 50 states. We do not ship internationally at this time. We're working on it, and if you'd like to be notified when we open shipping to your country, let us know at support.admin@usekinu.com.

2. Processing Time

Orders are picked, packed, and handed to the carrier by our fulfillment partner within 1 business day of payment being confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on a weekend or holiday enter processing on the next business day.

3. Delivery Times

Once shipped, most orders arrive in 2 to 5 business days, depending on your distance from our fulfillment center.

The delivery estimate shown at checkout is our best projection based on your ZIP code. It is an estimate, not a guarantee — carrier networks occasionally run behind, particularly during peak retail seasons.

4. Shipping Rates

  • Orders of $58 or more ship free. This includes our Buy 2, Get 1 Free bundle.
  • Orders below $58 are charged a flat shipping rate, calculated and displayed at checkout before you pay.

You will always see the exact shipping cost before completing your purchase. We don't add fees after the fact.

5. Order Tracking

As soon as your order ships, we email you a confirmation containing a tracking number and a link. Tracking information can take up to 24 hours after shipment to become active on the carrier's system — if your number shows nothing at first, give it a day.

If 48 hours have passed since your shipping confirmation and tracking still shows no movement, contact us and we'll investigate with the carrier.

6. Address Accuracy

You are responsible for entering a complete and accurate shipping address at checkout. Please double-check apartment, unit, and suite numbers before submitting your order.

  • Once an order has entered processing, we cannot change the shipping address. If you catch a mistake immediately, email us and we'll do our best, but we can't promise it.
  • If a package is undeliverable because of an incorrect or incomplete address you provided, KINU is not responsible for the resulting delay or loss.
  • If the carrier marks a package as delivered to the address you entered, we consider the order fulfilled.

7. Undeliverable and Returned Packages

If a package comes back to our fulfillment center as undeliverable — wrong address, refused delivery, or unclaimed at a pickup point — we'll contact you with two options:

  1. Reshipment, with shipping charges payable by you.
  2. Refund of the product price, minus any shipping cost we originally incurred.

8. Lost, Stolen, or Damaged Packages

  • Damaged in transit: Email us at support.admin@usekinu.com within 7 days of delivery with photos of the packaging and the product. We'll send a replacement at no cost to you.
  • Marked delivered but not received: Check with neighbors and your building's package area first, then file a claim with the carrier. Contact us and we'll help you push it through. KINU is not liable for theft after a carrier confirms delivery, but we will work with you toward a resolution.
  • Lost in transit: If tracking stops updating for more than 10 business days, contact us and we'll open a carrier investigation and reship or refund your order.

9. Delays Outside Our Control

Severe weather, natural disasters, carrier network disruptions, labor actions, and similar events can delay delivery. These are outside our control and are not grounds for a refund of shipping charges, but we will keep you informed and do everything we can to get your order moving.

10. Split Shipments

Multi-item orders occasionally ship in more than one package. If that happens, you'll receive a separate tracking number for each shipment. Nothing is missing — the rest is on its way.

11. Contact

Email: support.admin@usekinu.com
Support hours: 24/7
Response time: Typically a few hours; always within 24 hours.

AVIRA LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

We may update this Shipping Policy at any time. Changes take effect when posted to usekinu.com. The policy in effect at the time you place your order applies to that order.